Terms & Conditions
The Terms and Conditions displayed below are a very important part of the booking procedure. Here you will find everything you need to know about our tour policies.
All rates do include the currently valid German VAT of 19% and entrance fees. Please be advised that the quoted prices are based on the rates for 2016.
Customers can book their tours straight through our booking forms, which can be found in every tour page of our website. After choosing the tour, just click on the BOOK NOW button. Customers will need to fill out the form and then pay the required amount. The booking forms will have the basic information request, such as: CUSTOMER’S NAME, TOUR, SHIP, TOUR DATE, E-MAIL ADDRESS, NUMBER OF PARTICIPANTS. After the payment is made customer will receive a confirmation and customer tickets via e-mail, customers can print their tickets.
Accepted Payment Methods: PBT accepts major credit cards, PayPal and PayCash. If you wish to make an electronic bank transfer, please request our bank account info via e-mail. When customers check out from our booking software, they are taken to a PayPal or PayCash environment, outside our website.
International bank wiring is accepted in some rare cases, but usually a transaction fee is applied.
Customers may choose to pay in full . For that, we also use Paypal or bank transfer. For full payments via Paypal there is a 7% surcharge.
PBT claims no responsibility for any loss, damage, accident, injury or sickness, strike or any other cause beyond PBT’s control. We will make every effort to safeguard our customers and their personal property , but cannot be held responsible for personal events beyond the tour operators control, or to damage sustained by tourists including those occurring outside the touring program. PBT acts in good faith, and cannot be held responsible for any coach operator, tour guide or any other person’s or company’s acts, defaults or delays. We therefore advise all customers to have comprehensive travel insurance to meet all contingencies.
PBT reserves the right to alter routes, itineraries, without prior notice, should the necessity arise.
Cancellation made by PBT
PBT reserves the right to alter the route or itinerary of any of its sightseeing tours and arrange alternative routes to those advertised if necessary. The main tourist spots of the sightseeing tours will be preserved, but the route we use to access these spots may be changed according to our needs. All the sightseeing tours will happen with rain or in cloudy days, unless it is a bad storm with high speed winds, that can offer risks to our groups and staff.
If a decision needs to be made, in terms of changing the itinerary due to unforeseen circumstances, like forest fires, floods, breakdowns, traffic jams, heavy rain, thunder storms or anything else that cannot be foreseen at this time, it will all be left to the discretion of the tour guide in charge.
If a sightseeing tour needs to be cancelled right in the middle of it, due to sudden weather changes that can put our customers at risk, we will then take customers back to the ship.
If the tour needs to be cancelled by PBT right before it starts, for any possible reason, a full refund will be given to customers through Paypal, credit card or PayCash.
Cancellation made by customers
Sightseeing Tours in Germany , operate rain or shine , or even on cloudy conditions . Customers cannot cancel a tour based on their own assumption that the weather represents a risk, or simply because they wish to do a tour on a sunny day, and still expect a refund .
If customers cancel the trip right before it starts or less than two weeks prior the tour date, we reserve the right to retain a part or full of payment paid previously. In a event of illness or any other type of problem or emergency that may prevent the customer from participating in the tour, the same rules will be applied and no refund will be given, if the attempt of cancelling the trip happens one week or less prior to the tour date.
These cases of long waiting are rare but can happen and there is nothing we can do, as people from all over the city sometimes arrive at the same time, which can make the place extremely crowded.
PBT offers full and partial refunds in the following cases:
1- Customers request refund for any reason, within the acceptable time listed below, under the Notice of Cancelation section.
2 – Tour cannot happen, due to weather issues or natural disasters (storms, heavy rain, high speed wind, floods, mud, fall of trees, etc.), noted a day before, or even on the tour date, before the tour starts (sudden weather changes).
3 – Tour cannot happen, due to Force Majeure: Neither party shall be liable for a failure to perform any of its obligations, where such failure arises from circumstances beyond its reasonable control and is not occasioned by its own negligence including, without limitation, lock-outs, act of God (including but not limited to sea or weather conditions), natural disasters, medical emergencies, war, or any similar cause, and no such failure shall be construed as a breach of this Agreement.
Refunds are paid within 15 days via PayPal, Credit card or PayCash, once the request is approved by us.
No refunds will be given in the event of any delay, either during pick up or drop off , (as well as meeting time at specific locations for tours), caused by traffic jams or mechanical failure, as long as it is not over 60 minutes. No refund will be given if the customer doesn’t show up without notification.
Notice of cancellation – Valid for Groups or Individual Customers
- More than two weeks prior to tour date: full refund
- Less than two weeks prior to tour date: 80% refund
- Less than seven up to two days prior to tour date: 50% refund
- Two days prior to tour date: 25% refund
- Less than two days prior to tour date: no refund
* Refunds are paid within 15 days after the request is made.
* Refunds are related to the price of the tour
CHILD POLICY*/AGE RESTRICTIONS
Children under 18 years of age are not permitted to travel unless accompanied by an adult.
Children under the age of 4 are free of charge and children from 4-17 years get a discount of 25 %.
We reserve the right to have at least two adults paying the full price , in order to issue discounts and free passes for children
Tickets to attractions are not included. Discount policy regarding children may vary from one tour spot to another. We have no responsibility over the amount of discount given to children by the administration of places.
Group discount can be applied to a group of 30 or more people and each tour has a different rate for discount. According to the group size, discounts can be higher or lower. Please check out by asking for group discount.
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